FAQ's



IFS SmartFreight® General
What are system minimum hardware requirements?

On what network platforms does system operate?
What type of thermal printers are recommended / supported?
In what format should I provide database for installation?
What are other installation considerations?
Can I use system for all my freight carriers?
How long does system take to install?
How is system supported?
Can I interface with my current in-house order system?
What does IFS do with my database & freight data?
What do I do is I wish to change freight company?
What is IFS Data Bureau?
What is FTP?

IFS SmartFreight® Operational
How do I setup new receiver?

How do I setup new carrier?
Why do all my consignments not price?
I have got a Low Stationery Warning on my screen?
How do I order stationery?
System tells me I have run out of stationery, what do I do?
System tells me I cannot use a particular module / function?
What do I do when window appears telling me I have pending connotes?
What do I do when window appears telling me I have mail?
How to I set system to consolidate orders to one connote?
How should I backup system?
How do I setup POD Tracking for different carriers?
How do I add local courier rates to system?
System after downloading data to IFS Bureau tells me there are Updates to been downloaded, what should I do?

IFS SmartFreight® Troubleshooting
System on boot up cannot find database?

System tells me I have not downloaded for X days, what do I do?
Cannot print label?
Cannot print connotes?
Cannot print manifest?
Computer was shut down & has automatically manifested freight, what do I do?
While downloading data an error message 12002 appeared, what does it mean?

ConPrint
Do I have a choice of type of connote?
What type of printer do I need?
What are system minimum hardware requirements?
Do I need Terms & Conditions printed on connotes?

Carrier Remote Connote Printing / Data Transfer
What are minimum hardware requirements?
Do I have a choice of type of connote?
What format will I receive data in for billing purposes?
What backup procedures are in place?