IFS SmartFreight® Operational

Q. How do I setup new receiver?
A. Select

• Maintenance Lvl 1
• Receivers
• Insert
• Follow on-screen instructions

Should you type in an unrecognised receiver account number for first time in connote entry screen you will be prompted as to whether you wish to add new customer to database, confirming will take you automatically to receiver entry screen.

Q. How do I setup new carrier?
A. Select

• Maintenance Lvl 2
• Carriers

Check if carrier listed on screen, as this will require you to contact IFS helpdesk for assistance setting up due to complexity of carrier’s requirements. If carrier you wish to use is not displayed on list, select insert & follow on screen instructions

Q. Why do all my consignments not price?
A. Several reasons can cause a consignment not to price.

• Rates have not been added into system on your behalf, contact IFS
• Carrier did not quote a price to this zone – Check via Rates Editor
• Carrier did not supply zone for this destination – Check via Zone Editor
• Incorrect combination of service / description chosen by operator – Ensure you have rate for the combination chosen

Q. I have got a Low Stationery Warning on my screen?
A. This mean that the stock left to use from current box of stationery has fallen below reorder level. You should access how much stock you have of & place order for more if necessary

Q. How do I order stationery?
A. Simply click on Stationery tab underneath logo on opening screen & select Order icon. Complete information requested & select Confirm Order. Order will be sent with freight manifests to IFS & be actioned following day. After using this screen once your company details will be remembered but you will have to enter unique purchase order number each time

Q. System tells me I have run out of stationery, what do I do?
A. Simply click on Stationery tab underneath logo on opening screen & select Add Box icon. Select type of stationery you are adding in first window & in second type box number without dashes (-), which you will find on label attached to outside of box.

Q. System tells me I cannot use a particular module / function?
A. This simply means that the particular module or function has not been purchased by your company & as such cannot be accessed. To order any module & have activated at your site, please visit our Module page on this site to order online or talk to one of our sales personnel for further information.

Q. What do I do when window appears telling me I have pending connotes?
A. This only occurs when importing data from your in-house system. It simply means that at least one field in the file was incorrect or missing. Click on window to access list of pending connotes. Double click on a connote to open & correct. All fields highlighted in red are incorrect & need to be fixed. Click on red highlighted data in field & select correct alternative from drop menu or edit as instructed on screen.

Q. What do I do when window appears telling me I have mail?
A. This is a message sent to you from IFS, simply click on window to open & read message. To access & re read old messages, simply click on Message tab underneath logo on opening screen & follow on screen instructions

Q. How to I set system to consolidate orders to one connote?
A. Select

• Maintenance Lvl 2
• Global Setup
• Change Consolidate Consignments flag from No to Yes

Q. How should I backup system?
A. The database (Smartfreight.sfd) & security file (Smartfreight.sfw) linked to the database will be installed in a directory called SmartFreight under Program Files on stand alone PC or under a directory specified by your IT department if on a server. These two files should be copied & backed up regularly for security purposes. Discuss with your IT Manager options available

Q. How do I setup POD Tracking for different carriers?
A. You will need to obtain the relevant carriers website address and / or customer service email address before contacting IFS. IFS will send you a file from our Bureau to allow access to all IFS carriers on list in system. Once these records have been made available you can enter the relevant carrier details with telephone assistance from IFS helpdesk if necessary

Q. How do I add local courier rates to system?
A. Ability exists in system to create own zone file for your local city. After inserting carrier details via Maintenance menu, open Zones in Maintenance Lvl 2. Select carrier & select relevant city. All suburbs will be extracted from main postcode file & unique zone will be created for each suburb. Rates Editor can then be selected from Maintenance Lvl 2, select carrier & list of zones will be displayed, select edit & rate can be entered for each zone / suburb.

Q. System after downloading data to IFS Bureau tells me there are Updates to be downloaded, what should I do?
A. You should always select Yes & downloaded updates, these may be crucial to the successful operation of your system. If you choose not to download updates at this time you will be prompted again after next connection to Bureau